Overview
At JJ Voltnova, we stand behind the quality of our renewable energy products. Our refund and returns policy is valid for 7 days from the date you receive your item. If 7 days have passed since delivery, we unfortunately cannot offer a full refund or exchange.
Eligibility for Returned:
To ensure a smooth return process, please note that your item must be:
- Unused and in the same condition that you received it.
Note: For safety and technical reasons, electrical components (such as Lithium Batteries or Inverters) that have been installed or connected to a power source are not eligible for return unless they are defective.
Partial Refunds
There are certain situations where only partial refunds may be granted:
- Any item not in its original condition or is damaged.
- Items missing parts for reasons not due to our error.
- Items returned more than 7 days after delivery.
Refund Process
Inspection: Once your return is received and inspected, we will send you an email to notify you that we have received your item.
Approval: We will notify you of the approval or rejection of your refund based on the item’s condition.
Credit: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a few business days.
Late or Missing Refunds
If you haven’t received a refund yet:
Check your bank account again.
Contact your credit card company; it may take some time before your refund is officially posted.
Contact your bank; there is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund,
please contact us at info@jjvoltnova.com.
Special Considerations
- Exchanges: We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same model, please email us at info@jjvoltnova.com for specific instructions.
- Shipping Returns: To return your product, you must email us first and wait for our specific shipping instructions. Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.
Need Help?
Our team is here to assist. For any questions related to refunds and returns, please reach out to us:
- Email: info@jjvoltnova.com
- Support Hours: Mon-Fri, 9am – 5pm